TigerDirect Complaint - Unfulfilled Rebates
On July 9 I ordered a Hanns-G 19" LCD display from this site. The fact that the monitor was "factory recertified" was obscured until I was at the checkout page. No matter, I thought. With the $50 rebate I'll be getting, the price is still fair enough. Don't bet on it! TigerDirect is now using a rebate processing service called OnRebate.com that makes it nearly impossible to collect. I've jumped through all of OnRebate's hoops, including re-submitting the rebate information and at least the rebate was "accepted" as of 8/15/2006. I was advised that it would take 8 to 10 weeks to process. It is now November 27, 2006 -- well over the 10 weeks maximum and no rebate check is in sight. Repeated e-mails to OnRebate's customer service department go unanswered. If you're ever tempted to buy anything from Tiger Direct that involves a rebate, save yourself the frustration. Wire me the airfare and I'll come out to wherever you are and hit your foot repeatedly with a hammer. The transaction won't be any more satisfying, but at least you'll know to put on steel-toed shoes before I arrive.
11/28/2006. Just received an e-mail from a Tiger Direct employee stating that the rebate check had been issued on 11/24/2006 and to allow 10 days for it to arrive. Will keep everyone posted. If the check arrives and doesn't bounce, I shall update this posting to reflect this.
11/30/2006. The check finally arrived in today's mail. I'll attempt to negotiate it tomorrow.
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