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Winn-Dixie Stores Complaint - Stolen Reward Points

Complaint
Review by momtoss on 2006-11-28
OAKLAND PARK/FT. LAUDERDALE, FLORIDA -- Recently Winn Dixie promoted their "Earn Reward Points and get a gift card", well I earned well over the 700 points needed to get the $30 off your grocery bill but today when I went to shop and get my $30 off they informed me that I allready used it, but I did not. They told me to call the 800 # on top of the receipt, so I did that and they informed me that someone used my phone number last night at 8:30 and continued to say that someone in my household probably used it - I told her that was not possible it's just me and my husband and we were at home eating dinner at 8:30 last night. After listening to her go on and on acussing my family I finally told her that I believe the cashiers are behind this. She just about blew a gasket, it was fine to go on and on accusing my family but "Oh heavens, no, it couldn't be one of their employees." I figured that I would call and talk to the manager of the store and explain what I had been told, of course I got the 'blow-off'. The lady at the 800# had given me the date, time and cashiers initials that checked that person (crook) out, now you can't tell me that in less than 24hrs. he couldn't have went back on the tapes and actually seen the person using my reward points. Don't get me wrong, I realize this is only $30 but it's the point of it and I am wanting to know if this is happening to anyone else? Just within the last hour and a half I have spoke with someone at my daughters school and they have had it happen to them. And you may ask "What is Winn Dixie going to do?" ABSOLUTELY NOTHING!!!! Pls. write if this has happened to you!
Comments:
Posted by zzrokk on 2006-11-28:
Thank goodness that we don't have those stores out here! Good luck with this dispute.
Posted by Leela on 2006-11-28:
Zzrokk, not here either.
Posted by Hugh_Jorgen on 2006-11-29:
Considering they just came out of Chapter 11 bankruptcy and ended up closing about half their stores in the process, you would think they would try extra hard not to upset the few customers they have left.
Posted by Sandymouse on 2006-12-15:
They closed all their stores here in Southeast Georgia. It was dirty, poorly run and just plain rude employees. One cashier even came on to my husband, and she was married, too. I guess you could buy anything under one roof.
Posted by Dr. Jeecheroo on 2006-12-28:
I like Winn-Dixie.
Posted by dixiecsl on 2007-05-24:
What the lady on the phone or the store director failed to inform you of is that someone probally used your phone number to get your $30 gift card. Winn-Dixie created the ability to look up your reward card by phone number as a convience to you, the consumer. It may have security flaws but it does work out the majority of the time.
Posted by caley on 2007-07-01:
All someone has to do to use your reward card is give your phone number. anybody could have done that. i highly doubt it was a cashier. we dont take our time memorizing your phone numbers.
Posted by spiderman47 on 2008-04-14:
you are correct, but usually if another customer does not
have a customer reward card or has forgotten theirs,
we typically will type in their phone number to activate
it, what may have happened is the cashier may have used
your phone number for another customer therefore losing
your reward points, but if you scanned your reward card
we will not know the phone number because when you first
signed up or filled out the application it is turned in
to the office in the store, your card is automatically
activated, if you have any questions at the top or
somewhere on your receipt their is a 1-866 number to call.
thank you.

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