Lia Hyundai Complaint - Don't trust the sales manager

Review by docalias on 2006-11-28
ENFIELD, CONNECTICUT -- I don't understand why car dealers haven't caught on that todays car buyers are more educated than ever. You can research a car online. Look at the pricing a dealer posts go in and they will quote you a different price for the same car, or tell you that car you saw online was sold when it's sitting in the lot. These dealerships post the VIN number. Or then they tell you what the payments will be assuming you haven't already looked that up. Do they really think the buying public is that uneducated. I'll never buy or send anyone to this dealership because of these reasons.
Comments:8 Replies - Latest reply on 2006-11-29
Posted by Sparticus on 2006-11-28:
So did you end up finding a reputable dealer to buy a car from? They are hard to find, but they do exist!! Good luck.
Posted by ejack053824 on 2006-11-28:
Is this dealership the only one in town? Shop around dude.
Posted by docalias on 2006-11-29:
I did find another dealer, I just wanted to put my complaint out there, since that's what this site is about. And yes we did tell them that the car was sitting right there and they continued to act like we didn't know what we were talking about. And no, I didn't find a good dealer, we just ended up buying from another bad customer service dealer with a better price. So all in all, car dealers are snakes in my opinion. At least the sales managers, I feel sorry for the sales people, because they are pawns. It seems like if you had a dealer that always treated you great, it would help them with business from referrals, etc. Around here though people don't understand the value of good customer service.
Posted by Sparticus on 2006-11-29:
Glad you at least got a good price. Took me about 4 separate dealership visits to find one that I liked. But I've been using them for service ever since (7 years now). You would think they would figure it out... good service = returns business.
Posted by Anonymous on 2006-11-29:
Yeah, consumers gotta do research.
Posted by Anonymous on 2006-11-29:
There is an old saying in the car business. CUSTOMER: Do you think I am an idiot? SALESMAN: No sir, but if you were I didn't want to miss ya!
Posted by Anonymous on 2006-11-29:
Another old saying........Do unto others, unless your a car dealer, do everyone!
Posted by abobo on 2006-11-29:
Nice work Doc. I'm glad I'm not the only one who follows the trust but verify principal of business dealings.

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