ALLTEL Complaint - Extremely Poor Customer Service
LITTLE ROCK, ALABAMA -- Every morning, at about 8:20 a.m., my phone rings. It comes accross on caller ID as Unknown Caller. My husband finally answered the call one morning, because we were getting sick of it.
It is not even a live person on the other end. It is a recording, asking you to call regarding your Alltel account, and they give a number.
First off, I don't have an account with them. I understand that someone probably gave a false phone number to them, and that is why they are calling me, but what I cannot accept is that it is not another live human being on the other end of the phone that I may actually speak with. To me, right off the bat, that is unacceptable.
I decide to call this 866 number that is left. First off, I had to hit "0" like twenty times, because they insist on you keying your cellular phone number, WHICH I DON'T HAVE!!, and it is EXTREMELY DIFFICULT TO GET PAST THE AUTOMATED TELLER.
Finaly, I get put in the Q to hold for Customer Service. The only problem is, I'm on hold for like, over twenty minutes, and I finally give up and hang up. All I want to do is let them know they have the wrong number and to stop calling me. Want to talk about frustrating? I hang up, go online, to try to find Alltel online, so that I may at least send someone an email, only problem is, it is extremely difficult to send an email to them from their website. They play one million question game with you, before you may even get to a point where you may send them an email.
Then, I call the 800 number listed on their website, hit 0 until I can get a human being. I explain my dilema, just to be transfered back to the other number that leaves me on hold forever. This happens twice. From 9:45 to 10:45, I still cannot manage to talk to the correct person whom can help me.
I am not an Alltel customer, and after this experience, I never plan to be one. Anyone that does have Alltel, and needs to talk to a human being from that company, I feel for. Hopefully, this will also serve as a warning for those that are out shopping for Cell phones to beware, because customer friendly, Alltel is not.