Sears Complaint - Stay away from Sears!!!
MOORPARK, CALIFORNIA -- I am in the middle of a nightmare with Sears. Beware before every purchasing an appliance from them.
In July of 2006 we purchased the top of the line washer and dryer, with the extended warranty pack to the tune of about $3400.00.
Orginally, the dryer door kept poping open. Sears came and fixed it by bending the door frame. Soon after the dryer started making a strange noise. Turned out that it had a faulty ignitor which is a FIRE HAZARD!! Sears replaced our dryer. Great!
We are now on dryer #2. The control panels have suddenly stopped working. If we push one button, either nothing will happen, or another area will light up.
Sears sent their repair guy out. This is now the 5th visit we have had from Sears since our original purchase. He informed us that it would be a few weeks to get the part in. So we are basically without a dryer.
I have contacted Sears over and over again and I am hitting one door after the next. I am requesting that they return both my washer and dryer and wave the 15% restocking fee. They refuse. The most current offer is to replace the dryer AGAIN. That would make it our 3rd dryer in a 4 month period.
As for the washer, we were told that we were buying the quietest unit. It even has a special quiet pack, we were told. Beware when you go into Sears for a demo. The washer does appear quiet when there is nothing inside of it. When you put a load of laundry in, it sounds like a train is going through your house! Oh, and part of the sales pitch is that 25 towels can fit inside the washer. When I confronted a sales associate about the false advertising of the washer, he informed me that 25 towels could in fact "fit" into the washer. Tricking wording.... even though 25 towels may "fit" in the washer, there is no way that 25 towels could be washed at the same time!
Forget trying to deal with One Source, they send you in circles and do nothing to help resolve the problem. I even spoke with one woman named Glenda who refused to transfer me to her supervisor. She said she was the only person that I could speak with regarding my washer and dryer.
This was a very expensive lesson to learn. But we will never purchase anything from Sears again and will make sure that our story is told to everyone possible.
Do yourself a favor, never shop at Sears!