Professional Satellite Complaint - Non disclosure of price of product and installation.

Review by Anonymous on 2002-02-04
I would NOT recommend this online dealer to anyone interested in purchasing a DirecTV satellite system. As you visit the website, it looks very snappy and sophisticiated, however, there is more to the story. I purchased the "TiVo/Directors Pack DIRECTV System for the advertised price of $359.95. The ad claims "Includes Free Standard Professional Installation!""No hidden charges or rebate hassles""Price includes FREE standard professional installation on the both receivers." Well, the free professional installer arrived at my house with a request for an additional $100.00 for TiVo installation. When we phoned DirecTV for activation, we were informed that TiVo has an additional charge of $9.95 a month or a one time fee of $240.00 for a lifetime. NONE of this was disclosed at the time of purchase and when confronted for an excuse, I was informed that I went through a "verifier" and agreed to pay "some addition fees may apply".

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