Cordia communication Informative - Cordia Communication
NEW JERSEY -- My complaint with cordia commmunication is identical to those that I read on this site.
Some have wrote to the FCC and BBB. What was the outcome? Apparently not much. They slammed us in August of 2006 stating that they were taking over Verizons' long distance service.
Once they got our phone business their games began. They threatened to disconnect our business line because I questioned their billing
statements. Not only was our bills erroneous, they took it upon themselves to change our phone plan. So, not to have our business phone disconnected I paid half the bill and swithched back to our previous phone co.. Once our business was reconnected with our previous long distance provider I asked Cordia again to adjust our bill, and to explain why they changed our plan. They declined to make adjustments and threatened me again with the disconnection of our business phone. I informed the rep. we have a new long distance carrier so their threats were falling on deaf ears, and why the intimidation? I asked again to adjust our bills and why was our plan changed? But, asking these questions also fell on deaf ears...theirs.
For these reasons and more, I plan to write the FCC and BBB, and to inform Verizon of Cordia's practices and what tactics they used to lure us from their company. And, I will also inform anyone else that this matter should concern. I don't know how far it will go but it's worth a try to get this company (Cordia) to clean up its act and admit to wrong doing and to compensate all who stand victims, and hopefully enough complaints may lead into a class action lawsuit. God only knows how may others are out there and being cheated by Cordia and don't realize it and/or don't know where to go for help.
I never thought that being scammed could ever happen to us, but it did. For Cordia to get our phone business they lied and deceived us and use the name of a long standing phone company, that we were using for many years, and used trickery to acquire our business. Then when we tried to speak with someone in Cordia to help us with these inaccuracies, we were continueally transferred from one customer rep. to another, disconnected countless times, put on hold every time we phoned, using countless of our hours, work time and causing us mental stress trying to rectify this problem that they created. For these reasons and many more I feel that we should be monetarilly compensated. And most disturbing of all, is to be threatened time and time again that our business line was going to be disconnected. This alone is a crime. This is our livelyhood, and without it, we would not have a home, health ins.,and the devestating effect it would have on the ones who depend on us. We would have lost everything that we have built and worked so hard to establish all because of one selfish company (Cordia). With their mismanagement of accounts, refusing to acknowledge or take responsibility in their mistakes and ignoring to provide their number one assest "the customer" they forgot that without the consumer they would not exist.
Well...this is just a short version of my experience with Cordia. At a later date I'll explain this unlawful event in depth and in chronological order so everyone can have a first hand look at how Cordia and most of their employees are trained to cheat,lie and deceive. My biggest question is why would anyone with a conscience work for such a company?
One last thing...WESLEY MINELLA. President and chief operating officer of Cordia