Ashley Furniture Complaint - Morally unethical salesmanship/store policies
SAN DIEGO-MIRAMAR RD. -- I was appauled by my experience at Ashley Furniture. I accompanied my brother as he shopped for a bedroom set on the day after Thanksgiving. We saw a nice set that he liked and purchased it at about 4:00 pm. Upon arriving home, he measured the height of the room. The room fan was in the way. Going into the crawlspace in the ceiling he discovered there was no way to change the position of the fan or raise the ceiling--the house is over 100 years old. We went back to the store early the morning at 10:00 am--just sixteen hours later. Ashley wanted to charge us a 30% restocking fee. They wanted $510 to cancel the sale!!!!! They said it had already been put into the computers--this on a holiday weekend, no less. Do you believe that? Well, I don't either. To avoid losing the $500 we were told we had to buy something for the $1700 cost of the bed. To us, this felt like unfair coercion and intimidation which could be termed a type of extortion. He bought a mattress, but it was really overpriced. I will never ever ever buy anything more from Ashley furniture. I feel you will be sorry if you do as well.. What happened to the California 3 reture day law? Ashley had it in the very fine print that you wave it and must pay 30% to restock. Well neither of us had on our glasses and the salesman didn't mention it. There were signs on the counter, but we missed those as well. I will never buy there again, and I suggest that buyer beware when it comes to Ashley.They appear to be a very unethical company according to the 100's of complaints found here on my 3 cents. They won't stay in business long. Customers like me spread the word to all of their hundreds of friends, though emails and chats. I've already encountered several other friends that have had similar disasterous experiences with Ashley.
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