Priceline.com Complaint - Bait and Switch - Bait and Switch Hotels
WAIKIKI, HAWAII -- The company falsly claimed the lowest price hotel in Wakikiki for a 2.5 star was $147 so I put $93 thinking it would be a deal. When in fact at other websites the same hotel was under $90. The hotel that my bid was for was not even LISTed in the list of hotels they gave me for Waikiki. This is misleading. When you make your bid it does not say anywhere that these are examples of hotels and prices. Your ads say you save 40%, I saved NOTHING! I've spent countless hours on the computer. I have printed out everything. The first reservations we mad they had us staying in a hotel 2 hours from Waikiki, they charged my credit card $150 for that.
The last email I received from them is (copied below)Dear Ms. Adamczak,
Thank you for taking the time to inquire about our services. We would
like to help you in every way we can. We understand that these are your
areas of concern:
1. You are not happy with the hotel you got for the price offered, you
offered $93 for a 2.5 star hotel which was listed at $90 on other
websites. According to you, you did not make any savings for your
2. The hotel that you got is not listed on our website.
3. You would like to have a refund for your reservation at the Ohana
1, 2, 3. Our records indicate that we have previously advised you of our
policies regarding your reservation.
We wish we could provide the answers you are looking for; however, these
policies are directly tied to contractual agreements with our travel
partners. This in turn allows us to continue to offer competitive
pricing and subsequent savings to our customers.
We are truly unable to assist you further in this matter.
Please do not expect a response to further correspondence on this issue.
We apologize for the inconvenience and regret being unable to assist you
Customer Service Specialist.
I went to the website and took these quotes from
Competitive pricing & Subsequent savings:You can save so much money with priceline's Name Your Own Price ® hotel service because we're a pricing service - not a shopping service - which is why participating hotels give us rates you generally cannot find anywhere else. If we find rooms at your price on your travel dates, we immediately charge the credit card you provide. We will not show you a list of participating hotels or rates before you make a decision.
A little flexibility goes a long way toward saving BIG money with priceline!
If the thought of not knowing the exact hotel you'll be staying in until after your transaction is complete doesn't appeal to you but saving money does, you can choose the hotel you'd like to stay in with our Shop & Compare option. While you won't save as much, you gain more control over your reservation and have access to great deals at thousands of hotels all over the world.
Select the Area you want to stay in and we'll show you a list of available properties and the price per night. No surprises - just savings.
No surprises?!!! The last line says it all. I got a BIG SURPRISE when I got a hotel not on the list and at a higher price. They did a bait and switch on me. I bid $93 on a 2.5 star hotel at what they said was $147 cheapest. But what they did is switched hotels. We printed out all the pages for hotels in Waikiki from Priceline that night,.there were only 2 hotel that are 2.5 stars in their web site. And the hotel they have us in is not listed. We are not going to Hawaii until Feb. and I am so sorry I used their sight. They will not talk to me anymore or answer my emails. I can not believe William Shatner supports this company.