Planetfeedback.com Complaint - Planetfeedback unethical control of forums.
I have been an active member of consumer feedback style websites for years. I will try to keep this short, but have to appologize up front what is sure to be a somewhat longer letter of explanation.
I have found several websites helpful in the mutual exchange of information between individuals and business. I have always been of the belief that a business, receiving funds from a customer, is only obligated to give what is promised to the customer. That is to say, just because the customer is transferring funds to a business, does not mean the business is in the requirement to do any thing more than what they originally promise.
Now to get in to the heart of my own 3 cents. Planetfeedback.com, a separate service from my3cents.com, is structured to claim that they are an open forum to feedback. A consumer can post both complaints and compliments to an organization. Others are then allowed to post their comments in an effort to create an open discussion, both good and bad to these comments.
Recently, the posting on the site got more and more negative. To monitor this, management of the site asked certain users of the site to moderate these discussions. The only result this had was allowing the name-calling to become rancid. These same users, were themselves the ones calling names. Within about two weeks, the use of moderators was withdrawn, but their name-calling did not. Throughout the site, out and out profanity was being used in order to give supposed "constructive" feedback to customers and other posters. Many regular users were stating things like “Cry-Baby, Dick, Pissing, Coward” and several other terms I’d rather not use. The most surprising of this profanity came directly from the management of the website. This didn’t seem like a proper way to conduct a website like this. When this same information was posted, within this same way, to the management of the website, this letter and any other posts were deleted from site. No further information was given, only that the account to post this information was removed.
To resolve this, I would like an apology from this website and an explanation of why this occurred, when all other posts using such inappropriate posts were left untouched. Planetfeedback should then not allow name-calling or other vulgarities on their site, only constructive feedback; even if this means reprimanding some of the regular users of this site. If they continue to allow these actions to continue, editing proper feedback on the site, more consumers will stray away from their site and find other sites acting more professional.