Erie Insurance Complaint - Auto Claim with Erie Insurance
COCHRANVILLE, PENNSYLVANIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I am a current Erie Insurance customer who had the unfortunate luck of being in an auto accident. This is the first time I've ever had to use my insurance coverage w/ Erie. Please note that I currently have both my auto and homeowners coverage with Erie.
I recently wrote the President of Erie to make him aware of a situation that I find reprehensible. I am currently on disability due to a car accident on November 10th, 2006. As a result of the accident, I was hospitalized overnight at Lancaster General Hospital. I suffered a Grade 2 concussion and am seeing a Neurologist for post-consussive syndrome. My physical limitations include acute neck pain with numbness into my right arm and hand.
I have been dealing w/ Erie Insurance to get restituion for my 2006 Honda Pilot which was lost in the accident. As part of my policy, I also pay for the use of rental car which I had up until yesterday (December 4th).
I was informed by Erie Insurance that they stopped payment on car rental on November 29th. According to their 'parameters', 10 to 14 days is sufficient time for me to replace my vehicle.
This statement might be true if I didn't have physical limitations and also if I had full restituion from Erie for my car. Neither is true as of this writing. I have only received 80% of the value of my Pilot. There was a delay due to me contesting the car's replacement value.
I am now left w/o a rental car which prohibits me from attending my doctor and physical therapy appointments. Isn't the whole point of insurance to help you get better?
I believe State officials need to be aware of situations where the public is being treated unfarely. I have never been late on a premimum w/ Erie and have never filed a claim prior to this incident.
Lastly, the PA State Police have cited the other driver (also an Erie customer) who was involved in the accident.
As a resolution, I would like the following:
I would appreciate knowing what can be done when an Insurance Carrier in the State of PA treats someone in this manner. It isn't right and only helps drive home the image of 'evil' insurance companies.
Please contact me if you need more details regarding this incident.