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Jiffy Lube Informative - NBC uncovers a chain-wide scam - Transmission fluid service
Transmission fluid service
I just got done watching an NBC video uncovering a Jiffy Lube scam. I wanted to share it with everyone on this forum:
They went undercover and found that in 5 out 9 Jiffy Lubes did not do the repairs they charged the consumer for. In one scam they told the customer they needed a new fuel filter, charged them and never replaced it.
In a more common scam they offer a trans fluid flush service. In most of their service attempts (5 out of 9 locations), the service was never done!!!
My favorite part of the video is when the district manager was caught and questioned. He denied he was the manager and said he was a customer. Jiffy Lube executives later confirmed that he was indeed the district manager.
Steer clear of Jiffy Lube!!!
http://mfile.akamai.com/12924/wmv/vod.ibsys.com/2006/0503/9152183.200k.asx
They went undercover and found that in 5 out 9 Jiffy Lubes did not do the repairs they charged the consumer for. In one scam they told the customer they needed a new fuel filter, charged them and never replaced it.
In a more common scam they offer a trans fluid flush service. In most of their service attempts (5 out of 9 locations), the service was never done!!!
My favorite part of the video is when the district manager was caught and questioned. He denied he was the manager and said he was a customer. Jiffy Lube executives later confirmed that he was indeed the district manager.
Steer clear of Jiffy Lube!!!
http://mfile.akamai.com/12924/wmv/vod.ibsys.com/2006/0503/9152183.200k.asx
Comments:
Posted by PassingBy on 2006-12-05:
It's really pathetic what some will do to screw the unwary public.
The clip can be seen at: http://www.nbc4.tv/video/2620224/index.html
The clip can be seen at: http://www.nbc4.tv/video/2620224/index.html
Posted by Washingtonian on 2006-12-05:
The only time I ever brought my car to Jiffy Lube for an oil change, they stripped my car's oil drain plug. Here's what happened: I picked up my car after having the oil changed at Jiffy Lube and there was a puddle of fresh oil under the car. I notified the manager and insisted that they find out what was causing the oil leak. I soon discovered that they had tightened my oil drain plug too tight, causing it to strip. After contacting the regional manager, they agreed to reimburse me for repairs to the oil pan and drain plug by another repair shop. Needless to say, I never brought my car back to Jiffy Lube again!
Posted by Sparticus on 2006-12-05:
Washingtonian - That is my exact experience with them... twice! My skid plate under my truck was filled with oil dripping from my leaking drain plug. The first time I gave them the benefit of doubt that it was just a random mistake. After the second time I never went back.
Posted by *Brenda* on 2006-12-05:
Yikes! That's horrible.
Posted by UrFriendlyPirate on 2006-12-05:
Fraudulent repair practices are not restricted to one brand. Wise consumers demand to see the parts that have been replaced, pop the hood for a cursory inspection and query the warranty period and get it in writing.
Posted by Sparticus on 2006-12-08:
I like the idea of "marking" parts you know they are going to replace. Now if I could only predict what they are going to say my car needs before I go there...! Perhaps the best way is after they recommend additional services, schedule a follow-up appointment. Then mark the parts when you get home.
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