Ironwood Communications Complaint - CUSTOMER SERVICE
PHOENIX, ARIZONA -- Ironwood Communication was scheduled to upgrade my HD dish & tuner on Monday between 1-5 PM. At 4:30 PM I received a telephone call from a person who was very difficult to understand telling me that he would be really late. The shop had overloaded him & all of the installers with more work than could be done. I called the shop to complain about the situation and the person who answered the phone said he would get with his supervisor and see where they could help out to get the job done & call me back. No one ever called me back in fact the next day I checked the status of my order on line and saw that they had changed to installation date to 7 days later. I called & talked with a supervisor who was very defensive of his contractor who could barely communicate and then promised to get the job done today & hopefully in the morning. So once again I stayed home and at 4 PM I called to talk with him because I job was still not even started. He asked for my cross streets I asked why does he have some one in the area to do the job and when he did not answer the question I asked him do you even have anyone dispatched to the job yet and he said no that he never promised me what he did. I called Directv and cancelled all my orders that I had involving Ironwood Communication and even though I really wanted the upgraded HD equipment no way will I support a company like Ironwood that lies to its customers.