Sugarcraft, Inc. Complaint - Lack of Customer Service

Review by Aurora1628 on 2006-12-07
HAMILTON, OHIO -- This company is a piece of work, I was a loyal customer for the past 5 years, who will never ever order from them again, and will make sure I tell every single person I know about my experience.

I am going to do this complaint in a timeline:

Friday, December 1st, 1:00pm, I place an order for a few molds and over 100 clear favor boxes, one of the molds I really needed, so I paid $20 extra dollars for shipping.

Friday, December 1st, voice mail on my cell phone, saying they were out of one of the molds and if I still wanted the other stuff they would be sending unless they heard from me. Minutes later I call the number left on my cell phone, to tell them I absolutely still want the order, the lady on the phone thanked me and said it would be packaging that afternoon.

Skip to last night, Wednesday, December 6th, I e-mail the company in the afternoon, to find out where my order is. I read my e-mail at 9 pm. that night and they sent an e-mail saying my order was cancelled, because they left me a message and I never called back....Also, went on to say, they did not think I wanted the favor boxes, since they were out of stock on the mold that fits that box, hmmm the last time I checked when does a business assume what you want, when I order something I kind of know what I want, that is why I ordered it in the first place, can you imagine?

..So of course I was so annoyed, because the mold was for my god-daughter sweet sixteen and I promised I would make this for her. I sent a very long winded e-mail back to them, not rude mind you but let them know how awful I thought it was.

Skip to Thursday, December 7th, in the afternoon, do not have one response back from them, decide to try and call even though they say they can't take phone calls regarding internet orders (which I find absurd). Well the lady I spoke to would not know what customer service was if she took a year long course on it. She was very rude, did not listen to what I was saying, she actually said the following to me: "when are you going to let me talk, are you always this rude, meanwhile I was not rude at all, I am always very pleasant, because I have worked in customer service jobs for the past 15 years, and where I work, a huge national financial company, we would be out of a job the second we hung up the phone if we ever spoke to a customer of our business this way. So they were wrong, and then make matters worse by having the worst customer service person I have ever come across.
Comments:1 Replies - Latest reply on 2007-12-14
Posted by Anonymous on 2007-12-14:
Even though I do not shop at the Sugar Craft store, I have personally heard many, many negative comments concerning Sugar Craft. All of these comments has to do with their customer service. Also, as a side note, the daughter of the owner of Sugar Craft has her own cake making business. She won't even work with her own mother!

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