Infinity Insurance Complaint - Infinity Insurance is the worst

Review by deadbeatpope on 2006-12-08
CALIFORNIA -- I recently had a minor fender bender and immediately called Infinity to report the situation. They made an appointment for an adjuster to come see my car (and they were quite pushy about making the appointment). The adjuster never showed up and never called. The next day I call and ask what happened and they tell me that the appointment isn't confirmed until the adjuster calls. The adjuster never calls. Eight days later I get a letter from the adjuster saying that he hasn't been able to get ahold of me. He has my home and cell numbers, he has my email address, I had been waiting to hear from him but never got a message. I dumped Infinity that day and still have not heard from them about my claim.
Comments:3 Replies - Latest reply on 2006-12-08
Posted by S on 2006-12-08:
Thanks for the review. I'll be sure to avoid them in the future. I would stick with a bigger brand name insurance. You may pay slightly more, but I think they tend to be more trustworthy... or at least as trustworthy as insurance companies can be... ;-)
Posted by deadbeatpope on 2006-12-08:
I got AAA insurance now. The price is higher but paying anything for nothing is way too expensive. Avoid infinity. The last thing you need when you need your insurance is a bunch of flakes.
Posted by S on 2006-12-08:
I have AAA as well. Been very happy with them for years. Plus their AAA membership card program gets you huge discounts at almost any travel destination. That card pays for itself and much more every year.

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