Lostmyphone.com Complaint - Poor customer service and misleading website
I recently ordered a phone from "lostmyphone.com" as a gift for my wife. She has a good phone plan and did not want to tangle with the phone company when buying a new one. Her old phone is wearing out. Lostmyphone.com sells unlocked phones that can be used anywhere. You just need to swap the sim card.
They messed up so many times this story could go on. here's a list of their mistakes and problems;
-delayed my order twice because my credit card company did not have my shipping address on file. Problem is, the second time I had already put my shipping address on file due to the first delay. I told them I could not help them and that unless they figured it out, I would go elsewhere. (They figured it out).
-Never responded to my complaints. Not only do they have horrible customer service hours (10:30-6:00pm) but they don't respond when you leave a message. There phone system actually hangs up on you without resolution.
-Don't respond to emails either.
-They shipped my phone without notifying me that the problem had been resolved. I was ready to order through onther company when I decided to call and make sure.
-When I did get my phone, it was a completely different color than the one (and only) image on the website. In fact, color options were not even advertised. There return policy is financially prohibitive.
-As a bonus to my order, they offered a car charger for $1 and a leather cover for $5. I ordered both and received neither.
-When I tried to call them about this problem I ended up on a fax line (a number I called before with different results). They also have a chat line. this too was out of service. Mind you, it's 11am. 30 minutes into their customer service hours.
-Left an email with no response after 6 hours. I'm at work and can't have comunications at home due to the fact this is a surprise gift. Here it is the weekend and no resolution. Very poor customer service.
This is where it stands now. The website has customer testomnials. DON'T BELIEVE THEM. It's easy to rate a company well when things go right. The true test is how they respond when things go wrong. Lostmyphone.com does not handle mistakes very well. What they do ship is timely, but the prices are no better that a handful of similar websites out there. I would highly advise using someone else.