McDavid Honda of Frisco, Texas Complaint - Code P0740 - Honda extended transmission warranty

Review by TexasHondaOwner on 2006-12-09
DFW METROPLEX, TEXAS -- I have a 2000 Honda Odyssey with 92,000 miles.
My Odyssey rear brakes squeaks and check Engine Lamp came on for
2 weeks before I send my van in for service at McDavid Honda of Frisco, Texas.
Just prior before that I had technician at Autozone help checked out my
Odyssey van with a diagnostic tool and was told the service light came
on because of a P0740 code. At that time I do not know what P0740 code means.

Send car for 90,000 mile service at McDavid Honda of Frisco, Texas on
the morning of Nov 16, 2006 with the Check Engine Lamp still on.
Expecting issue to be diagnosed and necessary action taken to fix the problem.

Got a call to pick up the car later that afternoon and was told that
everything checks out fine with the van except that the Battery was
bad and its terminals are corroded and needs to be treated.
Decline battery replacement and treatment because battery is still
under warranty from Autozone.

Collected car and noted that the rear brakes still squeaks but
check engine lamp is now off. Thought that check engine lamp problem was fixed.
However two days later the check engine lamp came back on.
Called Service Advisor at McDavid Honda of Frisco and he
denied ever having seen the check engine lamp lit when the car was sent
in for service on Nov 16, 2006.
He said that there would be a diagnostic fee to check the issue.
Yikes!! just paid $382.48 for a major service and now he wants
to charge a diagnostic fee for a problem that should have been detected
in the first visit. Worked as an Engineer for 20 years, 12 of which were
in the Quality Control Department and this incident stinks. Either
the service advisor is outright blind or lied to me.

Sent van to Lute Riley Honda in Richardson to diagnose the issue.
Service advisor there confirmed that it was a Code P0740.
They explained what it was and offered to replace the automatic
transmission under Honda's extended 7 years/100k miles transmission warranty.
Lute Riley Service advisor ordered the necessary repair kit and had the van
automatic transmission replaced at NO CHARGE on Nov 30, 2006.

Today on 8th Dec 2006, I received a letter from the service director of McDavid Honda indicating that there were repairs or
maintenance items that were needed but not performed and he offered
a 10% off of the items that I needed on my last visit!!!

I am completely dissatisfied with the service experience I had
at McDavid Honda of Frisco. You can bet that I am never going to have
my Odyssey van serviced at McDavid Honda of Frisco again.
Comments:1 Replies - Latest reply on 2006-12-09
Posted by Anonymous on 2006-12-09:
If you plan on keeping your car a little longer, I would suggest getting a copy of it's electronic service manual. You can get a copy on CD for around 100 dollars give or take.

Even if you do not plan on performing any repair work on the car, there are sections that explain the workings of the ECM, their fault codes, what they mean, troubleshooting charts. They can be very helpful.

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