Calebs Lighthouse Complaint - Return accepted but never refunded

Review by pghshopper on 2006-12-10
ST. PETERS, MISSOURI -- In June 2005, I ordered jewlery from Caleb's Lighthouse. I was told that my order qualified for the sale listed on their website. I was charged the amount quoted to me over the phone.

When the items arrived I found that they had charged the original amount and then put through a second charge for the amount of the originally quoted discount.

When I called to discuss, I was told that the sale, advertused on the web, did not apply to my purchase and that the person that I spoke with was a new employee. I told them that I did not authorize the charge and they told me to just return the item.

I returned the item and never received a refund. I spent monthes contacting the staff and eventually the owner. I finally turned it over to the Better Business Bureau. (they were less than effective in their efforts)

To this day, over 18 months later, I still don't have my $150 refund.

If you want to spend your hard earned cash with honest, reliable businesses, DON'T SHOP AT Caleb's Lighthouse.
Comments:1 Replies - Latest reply on 2006-12-14
Posted by dfields on 2006-12-14:
You need to report this to the State Attorney's office; they certainly can help. Also, consider reporting this incident to the FTC. I hope you haven't waited too long.

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