first choice power Complaint - won't provide what they promised
FRIENDSWOOD, TEXAS -- When the representative of this company came to us about switching to them when the Texas deregulation took place this year, they promised me that I would stay on Balanced billing right from the start, I asked him twice and he promised us this would happen.
I am on a fixed income and travel alot, in and out of the country this is why this was so important for me. I would hate to be out of country and have my family loose the electricity because I didn't get the bill. So I have online banking and scheduled amounts so no matter where I am these sort of bills get paid, but if not on balanced billing my monthly bills would vary , which for me is impossible. This company now refuses to do this until after I am with them a year, impossible for me, I will be out of the country again in a few months.
The only thing that saved me was that Reliant Energy of HOuston agreed to re establish my account with balanced billing,gratefully , and saved me a whole lot of grief. I hate sales men, why can't they just tell you the truth?
Needless to say, I was glad to now Not be a customer of First Choice power, they are far more like our Last or No choice company
Texas buyers of electricty, Beware of this company
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