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Club Monaco - Holy Attitude Informative - What's with the attitude?

Review by Let Me Talk to Your Manager on 2006-12-10
ARLINGTON, VIRGINIA -- I'm ignored at the register for about 5 minutes, then I get the "oh were you ready to pay?" No worries, it's busy, so we start the transaction. To start off she asks "Can I get your last name?" and I say, "no thanks". She stares at me, her manager turns to look, if there had been music playing it would have come to a complete stop and eveyone in the store would have dropped what they were holding to turn, and she replies "um...seriously?" To which I say "um...yes".

I'm so sick of this question, you don't need my name, phone number, or zip code. Identity theft is ubiquitous, I don't need any more catalogues, and you're going to get the information when I use my credit card anyway. AMERICA- STOP HANDING OVER YOUR PERSONAL INFORMATION, out loud, in public.

Nevertheless, my problem is not with this question, but that she managed to somehow take this personally and proceeded to complete the transaction angrily, as though I had just told her off. To break the tension I threw out "I just don't want to get any mailings" and her overseeing manager chimed in "Club Monaco doesn't do that" with far more attitude than necessary.

They threw my shirt in a bag, forgot to give me my receipt and basically kicked me out the store. And they got my name off my credit card anyway.
Comments:17 Replies - Latest reply on 2007-01-11
Posted by Skye on 2006-12-11:
Lets see, maybe you aggravated her by being so loud. She didn't make the rules, she was just doing her job. I think you have the attitude. AMERICA- STOP HANDING OVER YOUR PERSONAL INFORMATION, out loud, in public. Who died, and left you to be the representative for the rest of us???
Posted by Let Me Talk to Your Manager on 2006-12-11:
To clarify, I did not shout "AMERICA STOP HANDING OVER YOUR PERSONAL INFORMATION", this was my internal dialogue and plea to people who hand over their information out loud, in public, and then wonder how their identity was stolen. It is not a provocation to decline offering my private information and it is not her job to insist on it, thank you.
Posted by Skye on 2006-12-11:
Internal dialogue now huh?? That makes so much more sense to me, not. Stay off my blog. It's by invitation only.
Posted by Skye on 2006-12-11:
I never said you shouted, so you do not need to clarify anything.
Posted by Let Me Talk to Your Manager on 2006-12-11:
If your blog is invitation only, then why is it open and readily available to the public? Thank you for proving my point.

And thank you for using a "not" joke as part of your argument.
Posted by Skye on 2006-12-11:
I was kidding about the invitation. Yeessshhh, relax.
Posted by Skye on 2006-12-11:
Oh wait, excuse me, pardon me, what was your POINT???
Posted by rhondam718732 on 2006-12-12:
This was a good post and I can think of several stores I go to that ask...i.e. Marshalls asks for your phone #. I tell them the same thing and have gotten different reactions. Bottom-line, if someone is going to work in retail and spit out company lines like they are brainless robots they have to expect some people to not go along with them and get a backbone and not take it personally.
Posted by dfields on 2006-12-14:
I agree with LMTYM and rhondam! I always politely decline to give out personal info. As already stated, if using a CC they are going to obtain your info anyway.

Skye...you need to relax. You did accuse LMTYM of shouting. After making an ASS out of yourself, you tried 'playing-it-off'.
Posted by DebtorBasher on 2006-12-14:
I agree with the poster, that we are not obligated to give out our person information just to get through a check out line. Most of them will only ask for my zip code for their sales ads, and I give that...but when they ask for a phone number I tell them it's a private number... I pay the phone company money every month to keep my number private and unlisted and I'm not giving that to a bunch of strangers to get a bunch of phone calls for surveys and such.
Posted by Anonymous on 2006-12-27:
Ofcourse they kicked you out of the store you were acting like a child.
Posted by Let Me Talk to Your Manager on 2007-01-03:
Yes. And I suppose posting sarcastic, misinformed comments on 73 consumer reviews to date is the paradigm of maturity.
Posted by Anonymous on 2007-01-04:
Listen kiddo, they had every right to kick you out of the store. If somoene does not compliment your letter and agree with you you get rude and sarcastic yourself. YOu say that the cashier had an attitude, perhaps you are the one with the attitude.
Posted by Let Me Talk to Your Manager on 2007-01-04:
For what I hope will be the last time, declining to give someone your personal information (and then following it up with a polite explanation) does not constitute being rude. And I'd rather have an attitude than have my identity stolen (which has happened once already).
Posted by Anonymous on 2007-01-08:
Well if you were bahaving polite and mature they would not need to have kicked you out of the store. They don't just pick random people to kick out of the store. I have a feeling there are things you are leaving out to make yourself look better. If you as you say were not rude than they would find no need to kick you out of the store.
Posted by Let Me Talk to Your Manager on 2007-01-10:
The part of the story that I am leaving out is that they didn't really kick me out. It was more like a hasty good-bye. I suppose "basically" comes across as "absolutely" in this case. I'm so bored with this story.
Posted by notimeforbs on 2007-01-11:
I have shopped at stores that ask for your zip, phone, etc. I have had cashiers get rude when I decline to give this info. I have stopped shopping at these stores..

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