Bennoti Complaint - Bennoti's non-existing customer service - Bennoti coffe w/Espresso Maker
Bennoti coffe w/Espresso Maker - Complaint
SHELTON, CONNECTICUT -- Bennoti advertises on TV, they also have a website. The deal is that you buy their coffee (proprietory packaging) and they give you a FREE Espresso Maker. I ordered the coffe because I really wanted a good Espresso Maker. A few days later I told one of my children of my purchase. It turns out that my kids had gotten together and bought me a very good Espresso Maker. This was probably the same day Bennoti shipped the coffee and the unit.
I e-mailed their customer service that evening, asking for their return policy. This e-mail got ignored, as did the next 5.
Calling them does not work either, you end up getting a nice voice telling you that they are very busy and e-mails would get faster results. That is a true joke. If you keep hanging on, eventually the line will go dead.
All I want is for someone at Bennoti's to tell me where to ship the two unopened boxes and do I need an RMA number. Is that so difficult? It certainly seems that way for Bennoti's customer service.