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Bennoti Complaint - Bennoti's non-existing customer service - Bennoti coffe w/Espresso Maker
Bennoti coffe w/Espresso Maker - Complaint
SHELTON, CONNECTICUT -- Bennoti advertises on TV, they also have a website. The deal is that you buy their coffee (proprietory packaging) and they give you a FREE Espresso Maker. I ordered the coffe because I really wanted a good Espresso Maker. A few days later I told one of my children of my purchase. It turns out that my kids had gotten together and bought me a very good Espresso Maker. This was probably the same day Bennoti shipped the coffee and the unit.
I e-mailed their customer service that evening, asking for their return policy. This e-mail got ignored, as did the next 5.
Calling them does not work either, you end up getting a nice voice telling you that they are very busy and e-mails would get faster results. That is a true joke. If you keep hanging on, eventually the line will go dead.
All I want is for someone at Bennoti's to tell me where to ship the two unopened boxes and do I need an RMA number. Is that so difficult? It certainly seems that way for Bennoti's customer service.
I e-mailed their customer service that evening, asking for their return policy. This e-mail got ignored, as did the next 5.
Calling them does not work either, you end up getting a nice voice telling you that they are very busy and e-mails would get faster results. That is a true joke. If you keep hanging on, eventually the line will go dead.
All I want is for someone at Bennoti's to tell me where to ship the two unopened boxes and do I need an RMA number. Is that so difficult? It certainly seems that way for Bennoti's customer service.
Comments:
Posted by UrFriendlyPirate on 2006-12-10:
Put RETURN to SENDER on the box, and drop 'em off at the post office.
Posted by Skye on 2006-12-11:
Have they already charged your credit card??
Posted by Lidman on 2006-12-11:
To accomplish great things we must not only act but also dream, not only plan but also believe.
Author: Anatole
Author: Anatole
Posted by Tadpole59 on 2006-12-11:
I would have done that if Bennoti had not already charged my credit card. The way things look, I may have to do it anyway and challenge the charge to my credit card. Thanks for the helpful comment.
Posted by Skye on 2006-12-11:
You have 30 days to dispute the charge. Tell the credit card people what is going on, and return it, with a signed signature receipt at time of delivery. I wonder what kind the family got you, cause the Bennoti's one looks so nice. I get tempted when I see the commercial!!
Posted by Tadpole59 on 2006-12-12:
I'm not even sure what the kids got me, but knowing my very anal son, it's top of the line. Bennoti's Espresso Maker does look impressive. I suppose one could put up with the proprietary coffee pods. I was willing to put up with it, but since the kids are getting me one I can grind my own beans and have a very large variety of coffees to try out.
I appreciate you pointing out that I have only 30 days to dispute the charge, I had forgotten about that. I am definitely planning to get a signed receipt.
I appreciate you pointing out that I have only 30 days to dispute the charge, I had forgotten about that. I am definitely planning to get a signed receipt.
Posted by tjbaze on 2007-07-23:
It is really great coffee, and a great machine, The problem?, you can't get coffee from them, most of the types are "backordered" and the capsule size is proprietary, I received my expressomaker and coffee the end of May, immediatly ordered more cofee, still don't have it. Had to dig out the old coffee maker 2 weeks ago. They obviously don't have customer service, when you call it, they ask you what product your calling about...Ouch
Posted by masod on 2008-05-10:
i did not have any pb with bennoti they very good to me as i re order the coffee
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