Jenn-Air Complaint - Warranty is Not Worth anything. - Jenn-Air Microwave JMV9169BAP Prefessional Series

Posted by UrFriendlyPirate on 2006-12-11:

It's true it's difficult to get parts for some higher end appliances, especially of a new design. Seems you've done all you can do on your end except send up smoke signals.

Posted by Lidman on 2006-12-11:

Its true Jenn-Air,used to be the ultimate, the top of-the-line in home appliances. I think this is what happeneds when that Maytag guy sits around all day and does nothing. Sorry you have to go through this and I hope it works out for you in the end.

Posted by PassingBy on 2006-12-11:

You might want to have them extend the warranty to cover the period of non-use. Waiting close to 3 months for a part and installation is just too much. Have you contacted Jenn-Air about this?

Posted by *Brenda* on 2006-12-11:

Hmm, I don't know if I could go three months without a microwave! Yikes.

Posted by Slimjim on 2006-12-11:

You may not know, but that microwave, just like pretty much all of the ones sold today, are made in Asia. That's not an excuse for such a ridiculous wait time, but it appearently is why the part is taking so long to get. Almost every brand uses the exact same sourced over the range microwave. This means the part would be just as long to get on any brand if someone didn't have it. I am surprise no one at Jenn-Air is authorizing a swap out for it. The brackets mounted on the wall can stay in place. The unit would come free with just two screws and a replacement would go back up just as easy on the exsisting hardware. Talk to who you bought it from. If it was a dealer, they may be able to work on this for you as well.

Posted by Nohandle on 2006-12-11:

PassingBy, good point about requesting an extention of the existing warranty. Having not experienced this type of problem I'd never thought of it. Three months...that puts the individual down to 9 months rather than the original 12 months for the warranty and still no service in sight.

Slim, I'm with you. Why would this unit not be switched out unless it is so new complaints have not started rolling in yet? After that happens, how long the wait for a recall or repairs to be handled with no questions due to the number of related problems?

Gerry, I know you spent big bucks on your new appliances. Leaves a sour taste in your mouth, I know. Keep us informed.

Posted by SilverWngs on 2006-12-12:

There are several reasons that it might not have been exchanged out. 1. Did the tech that came out to the home and say "yup it's broken" call into Maytag tech line and report the issue? Because only tech line has the authority to deem unit unrepairable. 2. Even if the unit is a week old MT will send a svcr out. There is not a set # of calls for svc on the appliance. 3. In the back of the use and care manual it states warranty is for repair not replacement and MT will replace free of charge ( labor 12 months) any part that fails in normal home use with in the 1st year warranty, some warranties for parts is 24 months, some only 12 months. 4. Did you call and ask for a Supervisor on a Monday. I can tell you that on Mondays is the WORST time to call. The call volume and wait times are excessive. There is a team of Supervisors and they take the calls as they come in, some are quick some are not, some can last 45 minutes or more. 5. Mt can offer to extend the warranty but only if in the first year warranty. ********** A Simple request from a Cust svc rep please try to keep tempers under control. We are trying to help and even if we can't we at least would like to be treated with respect. You may not respect the companies we work for, but when the only person you talk to is the Cust svc rep we get yelled at all day, I personally try to put myself in the cons shoes and try to help out as much as I can w/o breaking our guidelines. I believe in treating ppl w/ respect.

Posted by GerryFSU on 2006-12-13:

Here is an update.
Maytag will send me a replacement unit, but there is a catch. Expect 5-10 business days for the replacement paperwork to go through, 7-10 business days for shipping authorization, 7-10 days for actual shipping, then up to 2 weeks for the dealer to schedule the actual installation.
Doing the math real quick, I think I might have my brand new Jenn-Air Microwave installed sometime in late February! Woo-Wee! That means even though I paid for it in September, I get to use it 5 full months after I bought it! I would really have a hard time recommending Jenn-Air to anyone after this. (It is a shame because the dishwasher is so quiet we cannot tell if it is running)!