Ashley Furniture Complaint - Nice Business - Living Room Chairs - Overall Service
Gee, where do I start... My husband and I purchased a lovely bedroom set and two living room chairs from Ashley about a month and a half ago. At the store we were told by our sales rep that all their furniture was not made until the time of order. Since the furniture had to be "made" and shipped from NC, it would be 14-17 days until we received it. Cool. Now we have to paint our bedroom. We ordered the furniture on a Saturday so they told us the order wouldn't be processed until Monday. Okay, fine. I get a call the Thursday after we ordered it and they said it was in. What? It had only 4 days!!! I thought the stuff was "custom made"? (Lie #1) Thank goodness we didn't wait to paint out room. That's not a big deal. Well, when they called to schedule a date to deliver (on that same Thursady), my husband asked them to deliver it the day after Thanksgiving. They said fine. I get a call on that Saturday and said the furniture was being delivered on Sunday. I said no, we have it scheduled for the Friday after Thanksgiving. The lady on the phone said if we wanted it delivered on Friday, we would have to pay a rescheduling fee of $40. What? My husaband tried explaining to the girl that we did nto schedule it for Sunday, but Friday. After a while of trying to get it thru her head, he asked to speak with a supervisor. The supervisor gets on the phone and the first he says is "Yeah?". My husband says, "Do you have an attitude?" The supervisor responds with "No, but it sounds like you do..." Nice customer service... My husband was shocked! Anyway, they said they would "waive" the $40. They obviously still did not understand we were not rescheduling. Okay, now it's time for the delivery... The FIRST time they were there, they came in and set up the bedroom furniture. Everything turned out okay in that aspect of things. However, there were the two chairs. They weren't really expensive, but they were a couple hundred dollars a piece. They brought the one in and it was fine. When my husband unwrapped the second one, it had a hughe black ink spot in the middle of the cushion (the chairs was red) it was very noticable. Needless to say, we did not accept that chair and requested a NEW one. They came back out a second time to deliver our chair. It was the exact same chair with the same ink spot. The driver told us that is the way they were made. BS!!! We have the other chair with no ink spot. Once again, we refused it. This past Sunday, they came out a THIRD time. Guess what, SAME CHAIR!!! They tried to deliver the same damn chair 3 times. What the hell? My husband will be calling to go off on these people. That is just ridiculous!!! I know it's not the driver's fault, but geez... I can't wait to hear their response to this (if we even get one). So it's been a month and a half and still no second chair. We will never buy Ashley furniture again!!!