Parkside Inn Complaint - Hotel - Motel

Review by arosas on 2006-12-11
ANAHEIM, CALIFORNIA -- The hotel was booked for us by expedia dot com and was a disgusting filthy mess. There were cockroaches on the walls. They did NOT want to give us our money back and we had to fight w/expedia.com to get all of our money refunded. What a rip off!
Comments:3 Replies - Latest reply on 2006-12-12
Posted by Shakra on 2006-12-12:
Why does Expedia have to give you a refund? They only booked your reservation. The hotel is responsible for the condition of the hotel/room.
Posted by arosas on 2006-12-12:
Expedia obviously did not have to give me a refund, but in order to get a refund from the hotel I had to go through expedia (per the mgr of the hotel). I don't feel that expedia should be charged for the room either. The hotel gave sub standard service and did not fulfill their end of the contract- which was to provide a livable condition for a few days. Therefore I feel expedia should get their money back from the hotel and pass it back to me. I hope you can understand that. Makes sense to me. ~ Otherwise expedia will continue to keep this hotel in their service AND continue to disgust and disappoint people when they arrive for vacation. I just hate for it to happen to somebody else.
Posted by Shakra on 2006-12-12:
I think that the hotel is passing the buck. I've made reservations through Expedia and the hotel did not live up to my expectations and the hotel credited me.

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