Circuit City Complaint - 15% Restocking Fee
NEW HAVEN, CONNECTICUT -- I recently purchase online at a circuit city a Pioneer GPS System at a cost of 469.99. When I received it in the mail on November 8, 2006. I opened the delivery box and inside was the gps system, now mind me there was no tape on the box, no warning that there was a restocking fee on the box, nothing, so I open the box and low and behold all the parts were not in the box. Now I have two people at my place of employment that received the same system months before and mentioned that a car adaptor should have came with this system. I went to circuit city to exchanage the product for one that had an car adaptor and was told that they no longer have this product in stock and will no longer be getting it because it was discontinued.
They told me that I could get one in the same price range, but I wanted that same product that they said they no longer have. I was told to contact pioneer to order one at a price of 39.99 (me pay)I refused they said they could order one but it would take awhile (no I want what I paided for) So now I am back at the service desk, with xmas help at the desk who kindly says to me there is going to be a 15% restocking fee, (what) first of all I did not opened the box originally, someone else had to in order for there not to be an adaptor in it, now you want me to pay for something that was not in the box.
Second, Its not my fault that this product was discontinued and now you want me to find something else, I want what I want, not what you want me to have. She kindly looks on the computer and say to me that its going to be $70.50 plus sale tax on the $70.50 would cost me 74.73 for restocking fee. If anyone can guide me in who to contact about this situation, please help they are not getting away with this practice. They are scam artist, don't buy any electronic from them or you would be next.