Nu-Facers by Carra Designs Informative - Dangerously shoddy workmanship

Review by nufacersvictim on 2006-12-12
NEW YORK, NEW YORK -- They remodeled my kitchen 2 years ago, and the work was shoddy, sloppy and they refused to acknowledge their errors. I had 7 kitchen cabinet glass doors installed, and because of an error they made in placing the hinges, the doors were attached in a manner that was jury-rigged and much less sturdy than they were originally. Even worse, the glass on the doors was so poorly attached that within 2 months 3 out of 7 came loose, one of them shattering on my ex-husband's head. I successfully sued them in small claims court last year and won about $1000.
Then, just last weekend, another glass pane fell and shattered when I opened the door. Thank goodness my 5-year-old daughter was not nearby--she could have been blinded or maimed. I received a cut on my hand. When I called Nu-Facers to complain, their response was typical—in effect, you sued, we paid, no more liability--that's it.
I took the door to another company to have it repaired, and they were shocked to see that the simplest addition--small metal "tacks," the kind that are used on to hold the backboards of framed pictures in place--weren't used to support the glue. This firm advertises regularly in the NY Times, which give them a certain credibility. But their work and their attitude is horrendous, and that should be known to the public.
Comments:5 Replies - Latest reply on 2006-12-13
Posted by Anonymous on 2006-12-12:
Thank you for your infomation and I am glad no one was hurt.
Posted by Hugh_Jorgen on 2006-12-12:
They were right however, you sued, you won, they paid and their liability ends right there. You can't keep going back to the well. The $1000 in damages was meant for you to use in fixing the cabinets to make them right. Spend the money and get someone qualified to fix them for you.
Posted by rhondam718732 on 2006-12-12:
Excellent report. And I am with Hugh on the liability issue. The $ you won was supposed to go towards fixing your cabinets. I hope that has since been done with children walking around.
Posted by *Brenda* on 2006-12-12:
I agree with Hugh. But one thing I don't get is that after you sued and realized the cabinet doors were dangerous, why didn't you have a handyman or someone look at them to see if the remaining ones would be safe or replace the glass doors?
Posted by nufacersvictim on 2006-12-13:
to all who replied re liability: thanks for the clarification. last year i had indeed checked to see that the glass was firmly glued and they seemed to be; and there were no indications that this anything had come loose when this glass pane came crashing down. anyway, since taking it in for repairs and learning about the tacks, the remaining doors have all since been reinforced.
i should post an addendum here: Nu-Facers' poor workmanship extended well beyond the cabinet doors, including the following: 1) the hole cut for the kitchen sink in the new granite countop was crooked, not square; 2) placement of the sink within the countertop was also crooked, not square; 3) they had craked the granite while cutting the hole; 4) when laying out the new tile floor, they tried to get away without attaching any tiles vertically under the low cabinets and did so only when i pointed it out to them. in sum, the shoddy work was typical of the whole project, not isolated to just the cabinet doors.

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