LA Fitness Informative - Beware of LA Fitness personal training scams
ATLANTA, GEORGIA -- Beware of LA Fitness personal training scams. The sales people do NOT know the details of the contracts and will lie about recurring billing, cancellation and prepayment to get the sale.
We were informed our personal training was for 12 months and would NOT be billed beyond that. We were also informed that we could pre-pay our monthly alotment of sessions, and the time we prepaid would reduce the number of months. Guess what? They kept right on billing us.
So we ended up paying for 13 months for (1) no-show trainers, (2) a revolving door of trainers that join and leave the company, (3) countless hours of scheduling/rescheduling and (4) a corporate office that has NO interest in customer service, ethics or integrity.
When you call their quality assurance line to complain, their quality assurance telephone rep just hangs up on you.