Saturn of Orlando - South Complaint - Ordered Car Under Customer's Name, Selling to Someone Else.
ORLANDO, FLORIDA -- Early October 2006 This Dealer actually called my client to say they could order the rare car she was looking for. After several calls and messages the car was "ordered" and a print out showing my clients information was then given to her. She was given an MSRP much lower than 3 months later this car would go for. After a couple of weeks of ok communication the updates and phone messages went unanswered. After much research on this rare auto, the 2007 Sky, it is our understanding that many dealers can NOT just order this car for their dealership but must order it for a customer.
The price for said auto has gone up many times since my client was given the order, yet she was promised that her price would not increase because the Dealer's would not.
The auto was to be produced on 12/4, during the week before and there after there was little to none communication by this dealer to my client, although she had placed calls to find out an update on said auto.
11/27/06 Out of no where and what we suspect are lies from my clients Sales person to save face the GM then called and extremely unprofessionally called my client ranting and raving. Stating he would not sale her this car and she was not "Saturn Material".
My client called Corporate on this date to where they were able to speak to this person & he agreed he would sell my client this auto but she should take delivery at another location.
12/4/06 2:47pm Myclient called the Corporate headquarters of Saturn to find out to whom at the dealership she would need to speak with to get her updates. At this time Corporate did speak with John and he did state that he would be the point of contact and the auto would still be hers.
12/12/06 Today my client called John to find out this week's update as this is normally done when ordering this auto, and he stated he would not sell her this auto and became very aggressive with her.
We contend that this dealership used my client's good name by means to order this auto so that they will be able to sell this auto at a much higher mark up by thousands. That the dealership to include John and David have discriminated against my client for being an educated female. That John became aggressive towards my client because she knew inside information that would hurt his career and that of this dealership.