Gap Informative - Discounts on Exchanges/Returns
WASHINGTON, DISTRICT OF COLUMBIA -- I learned this at the Gap yesterday and thought it would be informative during the holiday season: apparently if you pay for something at the Gap with a discount (like the 15% off mailers they are sending everybody), that discount cannot be honored if you make an exchange. You will be charged the original price.
The saleswoman explained that when they use the promotion code on your original purchase, it does not pop up when they pull your receipt up for the exchange. So to give you a fair exchange, they have to enter "15% off" or whatever the discount is manually, prompting questions and rejections by the system (sometimes).
She was nice enough to do it manually for me but otherwise I would have had to pay full price for a shirt I bought with a coupon.