Cable Shopping Network Complaint - CSN stole my Grand Daughter's X-mas Gift
SCOTTSDALE, ARIZONA -- I ordered a set of State quarters from the Cable Shopping Network in July 2005 and I paid for them with my Visa Debit Card. The sales person asked if I wanted to join an auto-renewal program. I told them no. I said that this was a one-time purchase and to not send me anything else. That December they charged my Visa Debit Card for another set of coins. I called the Cable Shopping Network and told them that I had told the original sales person that I did not want them to send me any more products. I told them that I did not order this second set of coins and I wanted my money back. They told me to return the coins for a refund but they would still charge me the Shipping & Handling charges. I told them that this was unfair and to take me off of their list. However, despite this emphatic request, this December (12/08/06) the Cable Shopping Network took $39.90 out of my bank account, using my Visa Debit Card, for another set of coins. I am on a small fixed income and live on a very tight budget. However, this year I managed to save $40.00 for my Grand Daughter’s Christmas gift. But now, because the Cable Shopping Network made this unauthorized withdraw from my bank account, I can not purchase her gift. The Cable Shopping Network said that they would send me back my money, but it is too late. Now to me, in effect, the Cable Shopping Network stole my Grand Daughter’s Christmas present. Also, because of this I had to cancel my Visa Card to prevent them from ever doing this again. My lesson learned is that the Grinch is not the only thief of Christmas.