San Diego Gas & Electric Informative - Billing Office Cannot Think
SAN DIEGO, CALIFORNIA -- I wouldn't normally comment on a power company monopoly within the greater San Diego County region, but the people working in the billing office at San Diego Gas & Electric do not know how to treat their long time, on-time, bill paying customers. They were not able to perform their normal duties properly when I spoke them in November 2006 because they were unable to think for themselves when I spoke to them. They could not understand that a tenant who occupies a house and uses their power should also have to paid for that service at the residence they occupy in San Diego County. Instead, the sdge.com billing office thinks new tenants should have to open their wallets and pay for the previous tenant's bill. Raquel, Mike, & a supervisor in the Billing Office developed some sort of thinking problem or mental block when I spoke to them about this very situation. If they were having a thinking problem, they should have just asked me to call back after they got the help they needed.
I recently moved back into my house after selling a residence in a nearby city. Due to the ignorance of the San Diego Gas & Electric Company, I was unable to have my power hooked up in my name for five days (at my house) because the previous tenants neglected to pay their electric bill every month for several months. The previous tenants were related to me! SDG&E was holding me hostage for a gigantic bill created by a relative. sdge.com, or the San Diego Gas & Electric Company, claimed they had to see proof the previous tenant had moved out, like empty boxes, trash, etc. These dillweeds should have wiped the sleep out of their eyes because there was a collection of move out trash the size of New Jersey stewn out in my back yard and alongside my house. When the relative paid part of the past due bill recently, the power was reconnected within an hour!
I was forced to live in the faint glow of moonlight for five days inside my house, and I blame it mostly on the power company (sdge.com) who served me, San Diego Gas & Electric. Have you ever tried reading a newspaper using a candle? You might as well look for M31 on a cloudy night. San Diego Gas & Electric discounted my excellent credit worthiness, and a track record that shows I've paid my electric bill on time for several years at that residence. Instead, they seemed to care a lot about trying to coerce me into paying someone else's utility bill (my relative's!). They appeared to find satisfaction in bantering with me on the phone concerning the previous tenant's bill at my residence and then they asked for my help in solving a problem of who should pay for the previous customer's electric bill. I ask you, the reader of this, would YOU pay a previous tenant's bill? The problem is I shouldn't have had to do their thinking for them. They should have been able to determine that I was a different person than the previous tenant. Instead, their gray matter went into a shut down mode. They did strike up a friendly conversation with me and explained how their business protocols work (their business practices follow a linear path that is biased toward their flawed way of thinking and I knew their hogwash would not work on me, but I listened and nodded my head while talking to them on the phone that day).
Bottom line: Never offer to give your relatives the opportunity to create a hostile living environment for you by their lack of responsibility and conduct. If you live in San Diego County in the State of California, you might also be wary of dealing with people in the San Diego Gas & Electric billing office who might have trouble thinking.
Views on this page are strickly my opinion and sadly based on my own experience. In this country we are allowed to express our opinions. You may have a different opinion. San Diego Gas & Electric is a Sempra Energy Utility and probably has some very professional, helpful, and good people working for them; however,on several different occasions that I dealt with them I experienced people whom I felt were having thinking problems while I talked to them.