UBid.com Informative - False advertising
UBid.com advertised an HP Media Center m7357c PentiumD 920 DC 2.8GHz 1.5GB 300GB DVD+- RW computer for sale. I bid and purchased this computer and what I received was not what was advertised. Not only did this computer not function correctly
This computer only had 1.0GB of RAM not the 1.5GB that was advertised. UBid was contacted regarding the problems and told me that the computer had to go to HP for warranty repair. They ignored that fact regarding the missing RAM. When questioned again about the missing RAM they did not respond for twelve days. By then I had assumed that they were not going to do anything about this problem and sent the computer to HP for repair.
When UBid finally contacted me regarding the missing RAM, they said that I could return the computer but I had to pay for the shipping and a restocking fee. I did not feel that this was appropriate due to the fact that this computer was falsely advertised. UBid refused to do anything about it. UBid has a published "UBid's Promise of Trust for our Customers" which states "We will try to make things right, if you are not satisfied". BUT DON'T BELIEVE THIS FOR ONE MINUTE!
UBid finally got around to saying that they would pay for the return of the computer (didn't mention the restocking fee) but I had already invested four days of On-line troubleshooting with HP and then ten days without the computer, while at HP for repair, to just return the computer. Because of the problems with the computer I had to load and reload software, my programs and data several times during this adventure (takes many hours). I did not ask UBid for anything unreasonable As a solution to the problem; I asked for the missing RAM or a credit for the amount of money that it will cost me to replace it. They refused the solution.
I have every email and letter sent to and received from UBid to demonstrate and document everything that has transpired regarding this issue, If anyone is Interested. My suggestion to anyone considering using UBid is "DON'T". It still bothers me that a company would falsely advertise a product and then refuse To make it right. And it further amazes me that the "Florida Department of Agriculture & Consumer Services" allows companies to get away with this.
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