Universal Card (CitiBank) Complaint - Want to get Financially Raped? Go Universal/CitiBank
LOS ANGELES, CALIFORNIA -- I have been an member of AT&T (formerly) Universal AT&T Card (great company) since it's inception approximately 20 years ago. All was fine until Citibank (HEAVY Arab Investment) took over. They offered me a teaser rate to move my "debt" over to them. I agreed but naturally didn't read the fine print. I pay my bills on the weekend (usually very late PM) and several times when I attempted to make an online payment I would get a response that the "system was down". Never thought much of it until I missed two deadlines (both due to computer downtime issues). WELL - Citibank (Saudi Bank) raised my either 1.99% or 2.99% rate to 30+% rate. When I called I got the usual runaround. They couldn't care less about a 20+ year customer. They came back with the canned phrase that their system has minimal downtime and it must have been "". I didn't realize I had to time my payments to their system maintenance/downtime schedule. I'm approaching 60 years of age, have excellent credit, and feel I must warn whoever is reading this that beware of this scenario. For the sake of the argument one can call this failure to make a timely transaction my fault for not anticipating computer down time (no problem) however I would HIGHLY recommend you find a more friendly U.S. company. If you really want to know about CitiBank do some research and you may be amazed on the Arab connection. Citibank also owns more than you think and is slowely/rapidly taking financial control over more and more American's life's. Think about it.