Gap Complaint - Ridiculous New Exchange Policy
Gap has instituted a new, tough exchange policy. Absurd new exchange policy. My 8 year old daughter received an exciting pink lacy Gap shirt for her birthday. She's pretty big, and I went to the store with the unworn, unwashed, tags-attached shirt to exchange it for a size 10. Even exchange. They won't do that anymore. With no gift receipt, here's what you have to do: Return the shirt, fill out form, wait, and then receive a MERCHANDISE CERTIFICATE for a refund. Since my daughter was so excited about the shirt (and I didn't realize how nutty the new policy was) I had bought her one in the size 10. Now she has a shirt and I have a merchandise certificate that I don't want. Gap may think that it is a)cutting down on fraud and/or b) making two sales instead of one, but in fact, it has achieved c) which is to tick off a pretty good customer, waste her time and convince her that it is not worthwhile to shop at the Gap. If I want to be treated as an assumed defrauder, there are plenty of rock-bottom discount stores where I can shop and be treated that way. Grrr. I spoke with customer service, and that's the policy. No ifs, ands or buts.