Sears Complaint - Repair Person A No Show
SAN FRANCISCO, CALIFORNIA -- I had an appointment to have my oven repaired today (Dec 15) from 1-5pm. At 4:45 pm I contacted Sears to find out where the repair person was as they had not shown up or called. The Customer Service person told me that the repair person was in my area at another job, but they would message the repair person to call me about the estimated arrival time. I was phoned by the repair person at approximately 5:05 pm and was told that he would not be coming, and to reschedule. Because of his matter of fact attitude, I hung up on him and contacted Sears again. He was not at all concerned that I had an appointment -- he claimed that this appointment was just added to his schedule. I phoned Sears Customer Service again and was told they could only message the "Unit Manager" to call me tomorrow (Saturday) to explain why the repair person was a "no-show" on a scheduled appointment, and to set up a time that was convenient for me. I am extremely angered by the repair person's cavalier attitude towards my having an appointment, and his apparent lack of any type of customer service ethic. I left my job today to make this appointment only to have wasted 5 hours of my time. If I had known beforehand that the repair person would disregard and dismiss a scheduled appointment, I would have had my landlord purchase a new stove instead of having this stove repaired. This is the second repair in 6 years for the same problem. Obviously this is not the most reliable stove from Sears. By looking at all the other complaints about their appliances, repair service, etc., I see that Sears has not done anything to remedy the public's poor perception of them as a company. We'll see if they call tomorrow. If they don't my next call is to my landlord to have them buy a new stove, but NOT FROM SEARS.