Alltel: Stay away from this Company! Informative - Customer disservice.
CONNECTICUT -- My husband and I moved from Utah to Connecticut in late October of 2006 . We had been with Alltel for 14 months.
Once we moved to Connecticut our Alltel phones would not work. Calls were repeatedly dropped, we could not receive calls, voice mail would be received 3 to 4 hour after someone tried to call us. We reported the problem. They said they would look into it but nothing was done.
We called back a one-week later; we asked if we could be released from our contract because our phones no longer worked.
They said the Technical Dept. would have to check things out and get back with us. We wanted to get out then before having to pay for another month. They lead use to believe that they would get the problem fixed and if they couldn’t then they would let us out of our contract. 4 weeks later we still had not heard back and still could not use our phones. Turns out I was tied to. On 12-16-06, I called them again. My call was repeatedly dropped. I had to call back 6 times. I spent a total of 3 hours on the phone being passed from person to person. All they could say was “We are not authorized to cancel your contract. You have to pay $200.00 per phone to get out of your contract. “ Why should I have to continue to pay for a service I can’t use, plus pay $400.00 to get out of it! So now I am out $400.00 plus another $89.00 for an extra months service I could not use. Even thought the problem could not be fixed they would not let us out of our contract with out paying $400.00. They did offer to sell us new more expensive phones the “might” solve the problem. Goosh, I think I will pass.....