Lazarus-Shouse Complaint - Poor customer service
GREENVILLE, SOUTH CAROLINA -- This builder is friendly and accommodating until they get you to commit to buying their home. Afterwards, you will be amazed at how irresponsible they are. They are supposed to have a walk-thru before closing. They agreed to meet me at a certain time, and never showed up. The walk-thru wasn't done before closing. My appliances weren't installed at the time promised. All items that were supposed to be fixed before closing weren't fixed. They dragged their feet for a month on fixing the other minor items, which weren't repaired to satisfaction. Then, it was apparent that I had a dangerous step on my porch. Someone tripped on it because it is not high enough to notice. This builder gave me some story that if they tried to level up that walk, that it would cause a water problem. Last I checked, water doesn't flow uphill. They refuse to help me, knowing full well the step may kill someone in the future. They claimed it was by design, but to me, that just says they don't have any standards. Nobody made any measurements. They just didn't want to do their jobs, yet they seem to pester people with their homeowner association covenants. Many of the neighbors seem to have trouble as well.