General information Informative - Must read.... - Appliances
So, I have a few bones to pick. I answer calls all day for people who are calling in about their appliances. I enjoy speaking with the majority of you, but the rest make my day pure hell. Has it ever occured to you that if you are calling in the customer service lines because you need something, you should be nice to the person you are calling? do you think that maybe they will want to help you more? Well, that is how it is. Generally, the people who are pleasent to speak with and call prepared, I go way above and beyond for. The people who are rude, yell, are not prepared or swear I do not tend to respond well. Now I know that you are having a problem with the company, the appliance or just your day in general but you do not have to take it out on us. we are just the people who attempt to get you scheduled for service. I dont mind if you want to vent, just dont direct it at me! I didnt break your appliance, I am just trying to help. Okay next thing..... When you call to get service dont you think that you should be prepared? like having the MOdel, serial and date of purchase? I mean come on....we are not mind readers, we do not have records of everything. You need to be responsible for your OWN RECIEPT!!!!! I mean how hard is it to keep a reciept? Tape the damn thing on the back of the fridge! put it in a folder...it cant be that hard. that is important information that determines your warranty people. okay, 3rd thing, dont call to schedule service while you are at work. most of the time you do not have time to stay on the phone, or you do not have the items necessary to schedule the service so therefore, you will have to call back. I just dont understand what is so hard about sitting down, picking up the phone listening to the recordings and answering them. it would make everyones lives easier. Just remember even though we are helping you on the phone does not mean that we are not consumers too! I shop just like you folks do and run into the same problems. Ijsut show more respect, when you show that to someone whether it is on the phone or in a store they are 99 out of a 100 times going to get you what you need. Just keep that in mind. thanks.