Federal Express Corporation Complaint - THEFT of package by DRIVER!!!
NAPLES, FLORIDA -- I paid almost $200 for an item and Fed EX Ground never ever attempted delivery. They claim they attempted delivery on the 28th of November at 8:23pm. My mother and brother were home with 2 large dogs that go nuts if someone even attempts to come near the house. I called Fed Ex Ground within 15 minutes of the supposed attempt and asked them to call the driver and let him know he made a mistake. They told me they had no way to contact the driver (yeah right) and they would notify them in the morning. I gave them my cell number for the driver, left a note on the door stating to KNOCK LOUD. The next day they updated the tracking info as delivered, no signature requested. I again called within 10 minutes of the tracking update and informed them I never received it. Once again 2 people in the house with 2 dogs at time of supposed delivery. Not only that, my brother was actually in the driveway when they say they delivered. I know because I was on the phone with him. Since then I made multiple calls to Fed Ex Ground and was told they would call back which never came. I called the police after 48 hours of customer No-Service and reported the package stolen by the driver. They tried to give the officer the run around at the local delivery office until she stearnly informed them to get a manager asap or she would be in their office with an obstruction warrant. LOL. I have notified the better business bureau as well. I notified the shipper of the problem and they filed a Shipper Claim over 2 weeks ago. To this day I am without my birthday present, my mother is out $200 for NOTHING!!! The Shipper will end up having to either forfeit my future business with them or credit the purchase. Never use this company for shipping and notify your business contacts to ship with a different shipper or lose your business. Companies like this should be prosecuted to the fullest extent of the law and have their business licenses yanked when they act like this. I advise everyone to call your local police to file a report with their fraud department. They might try to talk you out of it. but I can assure you after they read all the complaints here they will be happy to go after them.
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