America's Best Complaint - Can't See Right!!!!
CHICAGO, ILLINOIS -- I joined America's Best because i was told it was a good value. I signed up for their 3 yr membership plan. I figured it would save some money and also allow me to get my eye exams done every year with out the worry of cost. Now i was also under the impression that the membership afforded me to have good customer service. But i was mistaken.
I'm in my last year of membership. I purchased a eye glass frame in the summer of 2006. It turned out that one of my lens was cut improper so that when i go to clean it w/ tissue if i rub hard to remove a stain etc. it would pop out. Only my Right lenses b/c it's not cut properly.
It was 2 mo. later i believe i went to the store and i asked them to look into it. They said they would have to hold the glasses. I explained to them i don't have any other pair and i need the glasses to see. Then i get a sarcastic attitude from one of the CS reps. there, as if it was my fault that it wasn't cut properly. It was my fault that i didn't come in sooner.
I called the headquarters of America's best. I explained them the situation and they said they would look into it and get in touch with me.
I get a phone call stating that i should call up the gen. manager because they will be getting my glasses done in a weeks time all i have to is to drop off my old pair and pick up the new one.
I did not hear from the store regarding if my glasses were done or not. It's not another 2 mo. I call up b/c i was having some other trouble with my glasses now and i explained to them if my glasses were ready. I was told the glasses are sent back if not picked up in 45days. I explained to them that i was never notified to come pick up the glasses.
So now i explained to them the situation and they said i would have to come in. I explained to them that my glasses should have been done already, so why can't they just get them back. They said i would have to come to the store and pick out another frame.
I call back to the Headquarters, again the rep. tells me that they will look into it. I get a phone call, I'm thinking it's the headquarters, and they tell me that i can get my glasses done but i would have to come in b/c they no longer have the same frames. I explained to them i just want my glasses. I asked them if i can go to another location they simply replied yes. Than a bit later i get a call, this time from AB headquarters. I was surprised b/c i thought i just got off the phone with someone from the headquarters. I was explained that i can't go to another location i would have to go to the same one and pick it up there.
Too many miscommunications. I was told to call the gen manager, which i did, but no luck, 1st time i called he was out to lunch. I left a message but no reply. Next week my 2nd attempt, i was told he was not in and to try the next day. I left a message for him to call me back once he was in, no call back. My 3rd attempt the week after, and i got fed up.
I call back America's best Headquarters to complain, I'm told that they will call and look into it.
I was told that i would have to go to the branch. I explained to them, that it's not around the corner, it's quite a distance, what good is it for me to go there and be told well the branch manager is not in.
b/c he's either not in or out to lunch.
America's best is not all that it's cracked out to be. You think you're getting a bargain, but you really are not. It's just a simple scam. And on top of that they label a frame stainless steel, and it's really not. I actually gotten a reaction from one of the frame, i was told that some people have reactions to stainless steel, i was like, that's news to me. usually it's a reaction to non-stainless steel material.
So don't jump into it, it's a waste of money and you do not get the proper customer service that you should get with a not so inexpensive membership fee.