Office of Attorney General - State of Florida Complaint - Vonage Denail advertsied of Trial Period
I received a faulty product from Vonage. Upon their technical department deciding this was the case they sent me a new phone but when I asked about the trial period I was informed it was my fault to not call their customer service to inform them their technical department has diagnosed a hardware problem. I have spent hours on hold and hours speaking with customer service with all mangers unavailable and no managers call me back as I request.
To help keep me as a potential future customer, I would like the following:
I want vonage to cancel my account as advertised during a trial period with no charge. Any assistance the State Attorney can provide in engaing Vonage to correct a clear issue within their public corporation in terms of my acount would be great.
At the very least I would like a response from your company regarding this incident. Thank you for your time.