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Just Service Informative - Terrible experience - Repair

Review by toast on 2006-12-19
CHICAGO, ILLINOIS -- This was one of the worst experiences I've ever had with a business.

I had a relatively simple hardware problem with my laptop. They were rude to me on the phone, and even ruder in person.

After they had my computer for 2 weeks and gave me no information after many inquiries, they told me it couldn't be fixed. They asked if I wanted them to recover my files and I said yes. They charged me $65 to recover about 10 file. There were thousands on my computer. When I called about this, they were rude, and didn't offer to help.

They are incompetent rude people. Not only will I never go back, but I think this place should be shut down.
Comments:5 Replies - Latest reply on 2006-12-20
Posted by KCRovert on 2006-12-19:
I guess what I don't get is if they were rude to you on the phone, why would you go there anyway and give them the opportunity to be rude to you in person? Is this the only computer repair shop in Chicago?
Posted by Anonymous on 2006-12-19:
toast, You may still be able to recover your other files if they didn't "tost" your hard drive. Take it out and take it to another computer placde in person have them do it while you wait if they will. Good luck
Posted by Anonymous on 2006-12-19:
$65 to recover 10 files on your computer is massively cheap (not kidding, here, my husband does this for a living). Maybe, just maybe you get what you pay for.
Posted by toast on 2006-12-19:
The rudeness wasn't what really bothered me, it was the total incompetence, and the vague explanations of why they couldn't do what they were asked to do, and had previously agreed to do.

As far as getting what i paid for, i certainly didn't. The files they recovered weren't even helpful to me. i would be willing to pay much more if they had actually done what they said they would.
Posted by tander on 2006-12-20:
I hate that when you bring something in to have it fixed and they can't fix it, but when you ask what the problem is, instead of being honest and saying "I couldn't fix it", they have to be rude and talk down at you, because of their own stupidity.

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