Target Complaint - SuperTarget & Target Not Honoring Their Store Coupons That Are Posted On Their Website - Contact Your State Attorney General's Off
PLANO, TEXAS -- I reside in the state of Texas and am sick of encountering issues 8 out of 10 times when I attempt to redeem a store coupon, which Target publishes on their website for the public to print and redeem at Target and/or SuperTarget. I sent the following email to the office of Gregg Abbott, Texas Attorney General and plan to follow up with him regarding the deceptive trade practices SuperTarget and Target use to get people into their stores and then not honor the offers.
My email to Gregg Abbott:
Target posts weekly store coupons on their website, http://sites.target.com/site/en/supertarget/page.jsp?title=supertarget_coupons_specials_main, for consumers to print and redeem in the store when they purchase the qualifying product.
Consumers print the coupons with the intent to redeem them at a SuperTarget store when they patronize the store. Consumers choose the product described on the store coupon and proceed to the cash register to pay for the item(s) and redeem the coupon(s). Redemption of the store coupon(s) is/are declined by the cashier, GSTL, LOD or a combination of these people at the Point of Sale. Allegations and misrepresentations are made to the customer by the aforementioned store employee(s) and generally fall into one or more of the categories listed below:
1) “The coupons are fraudulent.”
2) “The coupons have been copied and are not real.”
3) “The store does not take internet coupons.”
4) The store will only let you redeem one coupon even though the verbiage on the coupon does not restrict the coupon to “One per person or one per store visit” but rather the coupon states “Limit one coupon per item” so therefore a customer should be able to buy as many as they want as long as they have a coupon for each item.
5) “These are copies and have been altered.”
6) “Target does not publish coupons on their website for consumers to use in the store”.
7) “Did you buy these coupons on eBay because we have encountered a lot of coupon fraud”?
8) “You can only use either a store coupon or a manufacturer coupon and you must choose which one but you cannot use both on the same item.” This is incorrect as the Target corporate office confirmed both could be redeemed on the same item at the same time. This is standard practice in the retail world as most stores now use shopper cards and have done away with paper store coupons.
The end result is that Target misrepresents the offer to the consumer and lures you into the store to buy the product only to breach the contract by refusing to redeem the store coupon at the end of the transaction and not honor the store coupons that were printed off SuperTarget’s website.
12/21/2006: Here is the email response I received from the Attorney General's office. Now we will wait and see if they take any action.
Dear Mr. XXXXXXX:
Thank you for contacting the Office of the Attorney General.
Your letter has been forwarded to the Consumer Protection Division (CPD) for review. CPD monitors business practices and determines priorities for enforcement. When appropriate, CPD takes action to stop violations of Texas consumer protection laws. We appreciate your assistance in this effort.
Again thank you for writing.
Public Information and Assistance
Office of the Attorney General of Texas