Apple- iPOD Informative - What happened to good ol' cust. support?

Review by Aloe on 2006-12-20
I cannot believe how many companies have decided that websites and forums initiated by random people are sufficient modes of customer support. I do love the FAQ sections as they often answer the questions that I have. What do you do when your question is not there? You try to reach customer service. I am a fan of the online customer support and even the emailing option, as I know it is efficient for companies. But why oh why would a company have neither of the services just mentioned? I have a problem with my iPOD Nano and it is not listed anywhere on their site. Unfortunate for me. Now I will have to call and pay for tech support, most likely. I just hope that companies do not continue in this direction. I appreciate hearing a real voice on the other end of the phone. I appreciate having some sort appropriate technical service.

Perhaps these days are ending.
Comments:6 Replies - Latest reply on 2007-01-19
Posted by Anonymous on 2006-12-20:
Now that you have vented your frustrations, what's the IPod problem? Maybe someone here can assist or point you in the right direction.
Posted by Aloe on 2006-12-20:
Ah, the problem. The bar at the bottom of the screen that displays remaining time of a song or volume is no longer there. I did not change any settings nor have I dropped it or anything of the sort. One day it was there and now it has disappeared. If anyone has any suggestions, it will be appreciated. I have a feeling I will have to reset the entire iPOD.
Posted by *Brenda* on 2006-12-20:
Do a search for Apple forums or message boards. Then you can post your question and it'll probably be answered. Usually people on these forums are very helpful.
Posted by Anonymous on 2006-12-20:
Aloe I agree a 100% with your review. I think the quickest way to fix your problem is to push that re-set button. But don't discount Brenda's post it is a very good idea. Marry Christmas
Posted by Extended Warranty on 2006-12-21:
All you gotta do is press the play button. That's how you turn it on. No need to thank me.
Posted by D. on 2007-01-19:
I agree, and thanks for the post...I think the online support is good to have and it's also good if you don't want to be waiting on hold (or worse, talk with someone overseas)...however, I think the consumer should be able to make that choice themself, and have the opportunity to call if they wanted to...it shouldn't be one or the other.

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