Complaint - Cheaters in Shipping the item already paid

Review by Alex70 on 2006-12-21
SPORTSAUTHORITY.COM -- These guys are promise breakers and have a very bad customer service system. I had paid for the item and see that it is not yet shipped out even after 5 days as they said it will be shipped out within 2 business days after payment.
I called their Customer service after 4 days and had to wait for 40 minute with "Please wait" message for every 1 minute and finally caought up a representative who apolozised and promised that it will be shipped yesterday and reach me by Saturday before Christmas. Still today, I don't see that the item is shipped and called the customer service and the guy who took the call transfered me to Customer service of "Linen's and Things" which is entirely different store. Again I called and this guy just hung up the phone after hearing the order. 3rd time I called and this guy apolozoses for the delay in shipping and says that it can be delivered by Dec 29th which is a way too late than they had promised. I don't recommend this store again as these guys are playing around with the customers during the holiday season.
Comments:7 Replies - Latest reply on 2006-12-26
Posted by Harold on 2006-12-21:
Hello Alex, Call Nicky Luna in the executive offices-she works with the President and COO. Her number is 720-475-2321 and share your story with her. I called her and left my name and number on the voice mail as well. If she calls me with an appopriate contact for you I will be sure to provide the information for you. I hope this helps you. My e-mail address is Good luck to you! I care!
Posted by Shakra on 2006-12-22:
Harold, you're scaring me.
Posted by Alex70 on 2006-12-22:
Harold, did you hear back from Nicky? Shakra, can you be more specific about what scares you?
Posted by Harold on 2006-12-22:
Alex please e-mail me so I can give you the number of the person to call who will resolve this matter for you. She wants to help you. My e-mail address is Contact me today if possible! Thanks! Harold
Posted by Harold on 2006-12-22:
Shakra-no need to be scared. I am trying to help Alex so that she can get her item. How is that scary?
Posted by Harold on 2006-12-22:
Alex, I have received 2 different calls today from Sports Authority and they would like to help you. I have been waiting for your e-mail so I can help you with this company. Please e-mail me at so we can get your order to you. Thanks! Harold
Posted by Harold on 2006-12-26:
They contacted me again today about your concern and are still interested in getting it resolved.

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