Jerry Ackerman Toyota Complaint - Don't buy a car from Ackerman Toyota

Review by Adamair on 2006-12-22
ST. LOUIS, MISSOURI -- My wifes 2003 Camry has a trend of needing new tires every 23,000 miles. The customer service manager says this is normal and quotes me $680 for new tires and an alignment. I told him that this is absurd for tires to only last 23,000 miles and there must be something wrong with the front end of the car. He insisted that this is not uncommon and blamed it on everything else but the car and the servicing of the car all of which I have done at their dealership. It's amazing how they are trained to feed you lines of numbers and tech talk to distract you from the simple fact that either their product is defective, their tires are defective, or the service that they do is inferior. He offered no help or solution at all except that I needed another set of tires and an alignment. I talked to 4 other car mechanics and they said that I was getting the shaft.

Ackerman Toyota insisted that this was normal for a newer Camry to go through tires like this and that I was just going to have to pay for it. My wife and I have never had a car do this ever. Trust me, these guys make their profit margins even bigger by screwing the innocent consumers like us. Never buy or have your car serviced by Ackerman Toyota in St. Louis, Missouri.
Comments:4 Replies - Latest reply on 2011-06-13
Posted by Bababooey on 2006-12-22:
If the treadwear rating on your tires is low, then they won't last long. If you need new tires, then try to buy a set with a higher treadwear rating in order to get more mileage out of them. I would never buy replacement tires at a new car dealership. You can do much better buying new tires elsewhere!
Posted by Hugh_Jorgen on 2006-12-22:
I would spend a little time on the internet and check out some of the Toyota Camry discussion groups and see if this tire wear is a common problem or if you are unique.
Posted by thisiskevin on 2008-03-25:
I went to Toyota Ackerman to do a diagnostic test on my 2001 Corolla, since the engine light came on. 15 minutes later the guy comes back to me and says I need a new catalytic converter and that the part and labor would cost around: $1,450. My jaw dropped, I said no and I walked out dazed. The engine light was off when I pulled it out of Ackerman, though I thought they just cleared the code for the catalytic converter and that it still needed to be replaced. I called around and after finding a price of $289 for part and labor at Comb's Auto I took it in. I told them what had happened and after they did an emissions test they told me that the catalytic converter was completely fine.

The guy at Ackerman told me I may experience some poor performance and engine trouble if I let the catty go. I did experience some poor performance though this was in no way related to the catalytic converter as they implied. The only thing that may be needed is a few new injectors.

Moral: Toyota Ackerman tried to rip me off
Posted by G on 2011-06-13:
We've had great service from Ackermann. Bought our last two cars there and have referred several friends and family. Every single person we referred ended up buying from Ackermann after extensive comparison shopping. They were all very pleased with the sales staff.

We have also had great service from the service department. I haven't heard a single complaint from anyone we know who bought from them from and we've been customers there since 2003.

My friends and family are not shy and we would have heard if there had been any problems.

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