Spilsbury.com Complaint - No concern for customers

Review by nanawilline on 2006-12-22
This company obviously only is concerned with the almighty buck....customer service sucks. I ordered in time for shipment delivery before Christmas...however, due to their warehouse (so they say)they put the wrong tracking number on it. This sent it to a front door in Atlanta, GA two states away from my address. Once I realized their mistake...I called the company. Their answer, Gee, We don't and won't overnight a new shipment, however, most of the products are discontinued(translation: sold out now)but we can send the products we have and you'll receive them AFTER Christmas.Then I was told they contacted UPS and as expected..they could do nothing either!!!
Comments:5 Replies - Latest reply on 2006-12-22
Posted by S on 2006-12-22:
This time of year is a nightmare for retailers. Most are not equipped to handle the level of customer service most folks expect.
Posted by Skye on 2006-12-22:
A wrong tracking number isn't the problem. You had someone else's number. UPS cannot help you bacause it is up to the shipper to provide all the correct information. They won't ship overnight to you at their expense?? Sorry for the problems, but it's the company that is at fault, not UPS.
Posted by Skye on 2006-12-22:
They do have some really cool stuff. Thanks for the heads up on the non service you are getting. I think I am going to try to order the lamp from a Christmas story, after xmas for my husband. He would love that.
Posted by CaptainSpaulding on 2006-12-22:
That company sounds like it is run by a bunch of scumbags!
Posted by fazie on 2006-12-22:
i just ordered something from this company and no problems what so ever! my order was packaged ok and shipped fast!

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