Ceiva Logic Complaint - Misleading web experience & poor customer service

Review by surfinwake on 2006-12-22
CROWNSVILLE, MARYLAND -- With experiences like this -will Ceiva stay in business much longer? Much like the other comments, I thought I had purchased this as a very innovative Christmas gift for my ailing father.

But no, days after I placed my order, I got an email saying it had been backordered but they hoped to deliver the week before Christmas. Then I called a couple days before and was told the same thing. I asked if they had received their shipment yet and when the rep did not know I asked to talk to someone who did. He informed me they had not and chances were slim I would receive the gift before Christmas. Why had the first rep not said that? Why had they not told me initially that it was on backorder? That is really inexcuseable.

Today I called just to see if there was a chance but no, it will not ship until next week. I asked who I should send a letter too and after being put on hold for a bit was given the mailing address of the Office of the COO? Can I have an email? No. Can I have his or her name? No.

I feel confident the Office of the COO will read my letter.

This was our "big gift" to our parents this year. The other is socks. Thanks, Ceiva.
Comments:7 Replies - Latest reply on 2007-01-04
Posted by S on 2006-12-22:
I think this is the second such complaint about this company I've read recently. Bad timing for the holidays. I suppose the best you can do now is give them a picture of what they will have when the order does eventually ship.
Posted by Anonymous on 2006-12-22:
Well, it has become a popular product, no doubt from positive reviews about the device. Popular products tend to sell out. It's a neat gift and worth the wait.
Posted by Slimjim on 2006-12-22:
Maybe, but it sure would have been bad advice to recommend ordering it as a Christmas gift.
Posted by Harold on 2006-12-22:
Hello. Sorry you had to go through that trouble. Their corporate information is:
214 E Magnolia Blvd
Burbank, CA 91502-1114
Phone: 818-562-1495
Fax: 818-562-1491
Ask to speak with Linda Freedman, 818-562-1495 (for CEIVA Logic) She is the listed contact person for the company. Let me know how you make out. Harold Cameron, Chief of Helping People

Posted by Anonymous on 2006-12-22:
Not really slim, there are other places to get it, try EBAY. There's more world out there beyone your PC screen, slim, try it some time.
Posted by Anonymous on 2006-12-23:
PWP this is not the place for this!
To the poster: Sorry about what happened to you but I wish you and yours a very Marry Christmas anyway!
Posted by ajgarvin on 2007-01-04:
surfinwake's complaint pretty much describes my current experience as well. It's Jan. 3 and, as of today, they still cannot (or will not) estimate when my order will ship (it was supposed to arrive by Christmas). And Ceiva's website and customer support agents do seem to guard many details about the company.

For what it's worth, I've been able to find the following info:
Private company
Approx 17 employees (was undated and may not be current)
Founded by Paul Yanover and Dean Schiller.
Dean Schiller is the CEO.
Address and phone numbers have been correctly supplied by "HaroldSays" above.
PR firm is mPRm Public Relations
Bret Ingraham, 323-933-3399

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