Natural Medicine Associates Complaint - Guarantee
HOLLYWOOD, FLORIDA -- I spent $162 and some cents on a two month supply of Natural Medicine Associates total body cleanse product for both myself and my husband. They offer a 60 day, no questions asked refund of the "purchase" price.
Within the first month of taking the product I developed an allergy to it and started having trouble breathing. For one week I couldn't hold any food down. Ultimately, I ended up having an anxiety attack, with the fire dept. at my house and all.
I quit taking it, and two days later felt good as new. So naturally I boxed everything up and mailed it back. After almost 2 months they just credited my account last week, $44! When I called they told me they only recieved 2 items from the kit. B.S.!
I had to hunt down the tracking number from the post office. After that long things like that aren't easy to find. Then I called the place back with the number and gave specific detail as to what I mailed back.
Three days passed and I still hadn't heard from them. I called again, told them again, what I sent. Someone confirmed that's what their records showed too. So what? Does that mean they were trying to lie the first time so they wouldn't have to give all my money back? The person said I'd have the money, "the rest of the refund," credited to me two days ago. Never happened. I called again today. They credited me $70! That's still almost $50 short of the full purcase price. Not to mention it cost almost $10 to mail back AND it made me sick.
I asked politely. I know the kit I mailed back was missing an empty bag of tea and an empty bottle of parasite cleanse, but.....
When a customer asks a company to honor a guarantee, it should be honored in full. They were made aware that the product made me very ill and still chose not to compensate me in full. One would think, a company wouldn't want to piss off a customer because then they just might go and do this. Pretty bad business. I just wish $162 was worth taking a place to court over, but that's stupid.