Wine Enthusiast Complaint - Poor Customer Service
I am extremely disappointed with The Wine Enthusiast. Although their magazine is ok, their products are overpriced, and their customer service is horrendous. Recently, I was on hold for 50 minutes before I hung up; I never actually got through to anyone. Below is a paragraph from a letter I sent them regarding their latest debacle with me:
"On December 10 I ordered a special gift for my husband, expecting it to take some extra time to be delivered since I chose to ship it by UPS ground. When December 18 rolled around and I had not yet received an email notifying me of the status of my order, I checked it online. It still had not been shipped. I immediately emailed customer service stating my concern. I received the automated response email assuring me that I would receive a reply to my email within 24 hours. Well, two days later I had still had not heard anything. So, I checked my account again to see what was going on. Apparently, my package had been shipped on December 18. I followed the tracking number to see the shipping status, and, apparently, UPS had not received any account information until December 18.
Coincidence? I think not."
I am not going to renew my subscription or deal with this company and its associates anymore. If you have any respect for the consumer, you'll do the same. They have obviously compromised customer service for money.
The Senior Director of Operations called me and apologized profusely for my maltreatment. They are handling the incompetence of their Customer Service reps, and have reordered my product free of charge (and are sending it by FedEx, since I am boycotting UPS). So, I'll give them one more point.